How Do Cloud Based Phone Systems Work?

How Do Cloud Based Phone Systems Work?

Cloud-based phone systems are fast becoming the future of reliable, affordable, high-quality communication solutions. As digital infrastructure evolves, companies are often left wondering what is behind the benefits. Here’s a quick guide to cloud-based phone systems and how they work.

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Staying Connected, Anywhere, Anytime

Whether we realise it or not, most of us are already using cloud-based communication in our everyday lives. If you’ve ever sent a WhatsApp, sat in a Zoom call, or watched Netflix, you’re already part of the cloud revolution. One of the defining features of the cloud – and one of its main benefits for companies – is that users can access it from any of their devices. Employees can take a call from their mobile as easily as they can from their desk phone. In an era where remote working has scattered the workforce, this has become an invaluable tool within the virtual office.

Safe Portals

Lots of people have questions about the safety of online communication. This is no surprise. The major social media platforms that host many cloud-based interfaces frequently make the headlines for all the wrong reasons. However, when a cloud-based phone system is designed with integrated security safeguards, the experience is a very different one.

Portals have extremely high levels of security, resilience, and recovery. Access is tightly controlled, and personal information about users – such as their mobile number – is never revealed. Real-time recovery means that sensitive data is safer in the cloud than it is in traditional communication systems. Calls can be safely recorded, encoded, and retrieved if required.

Sharing The Cost

One of the reasons that the cloud is so effective is that the cost is shared between multiple users. The cloud uses multiple servers from many places, increasing its speed and storage capacity. As such, companies like Sysconfig can focus their investment on ensuring service quality, security, and usability whilst keeping prices affordable. For businesses embracing the cloud, maintenance and hardware costs vanish, while efficiency and flexibility increase.


Traditional Integrated Services Digital Network (ISDN) lines are being phased out. The replacement is the cloud-aligned Voice over Internet Protocol (VoIP), to which BT is fully transitioning by 2025. VoIP has multiple benefits. It frees organisations from being fixed to geographical locations, enables flexibility and scalability, and greatly improves the quality and scope of communication methods.

For companies, the result is faster, smoother, and more accessible phone and video capabilities. For providers, the result is happier customers.

Speak To Us

The technology behind the cloud may be complex, but transitioning to it is not. Experienced providers such as Sysconfig can offer a solution that offers all of the benefits with none of the hassle. For more information, send us a message.

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Tags: Cloud-Based PBX System