We are very happy to have recently received our new ISO 9001 certificate, after undergoing an independent audit and accreditation checks. At Sysconfig, we continuously aim to increase customer satisfaction through improvement initiatives, service monitoring, surveys, measurement, and feedback – in order to provide the best possible white-label telecoms products for our sector.
ISO 9001 is the gold standard for service excellence across the world, so we are very proud of our team for the effort they’ve all put into achieving and maintaining these consistently high standards over the past years.
WHY ISO 9001 MATTERS
ISO 9001 sets out an internationally recognized framework for quality management. Accredited companies have to put in place a quality management system (QMS) that meets ISO 9001 standards for service delivery, quality, consistency, and regulatory compliance.
The standards identify the elements required by the company to achieve and requires the company to demonstrate the skills needed to manage its activities and services to the highest standard.
Beyond this, ISO 9001 certification requires businesses to demonstrate consistency in their approach to quality management, and show a commitment to continuous improvement – both in terms of service delivery and internal processes.
WHAT ISO 9001 CERTIFICATION MEANS FOR SYSCONFIG
ISO 9001 provides the framework within which we strive to deliver the very best telephony services and products for our customers and the best customer experience. As ISO 9001 recertification is required every three years, and the standards are regularly updated (the most recent framework was issued in 2015), the framework allows us to reassess our achievements and make progressive changes in the way we do business.
The immediate advantage of working within the ISO 9001 framework is a more streamlined and efficient means of doing business – with reduced errors, lower operating costs, greater reliability, and increased productivity.
This brings direct benefits to our customers in terms of lower prices, better value for money, more accurate and responsive customer service, and reliably high standards over time.
As our business grows, quality management plays a central role in how we expand our portfolio of services, with standards in place to give our customers confidence in our capabilities, skills, and work ethic.
FIND OUT MORE
To find out more about our accreditations and our approach to quality management, please get in touch using our online contact form.
Tags: ISO 9001
Tags: ISO Certifications