On Friday 21st May during the hours of 5am and 6am we will be implementing a platform wide update to include the following bug fix's and enhancements.
these works will be carried out remotely and will involve some downtime to the platform while the updates are implemented, the planned works are scheduled to take no more than one hour.
This will not affect customers trying to use the platform at this time.
Included in this update release:
- CRM Integration's
- Implementation of Hubspot with the platform
- Reports
- Queue dropped calls report
- Separate alerts for non urgent
- PBX .
- Mobile data limit enhancements
- Wallboard Update to include Count calls without an agent
- Paging PIN to be 4 digits
- Mobile data limit enhancements
- Known bugs/issues/UI fixes
- A number of enhancements to improve system operation and management, with some minor bug fixes.
We will be actively monitoring services during this time to ensure that everyone comes back online with full services as we expect.
If customers do come into the office and discover a loss of service on the telephone handsets, they will need to reboot the handsets to bring them online.
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