8 Questions To Ask Your Cloud PBX Software Provider | SYSCONFiG

8 Questions To Ask Your Cloud PBX Software Provider

With BT set to turn off all remaining ISDN lines in December 2025, and with no further new ISDN lines being available for sale from 2023, more and more UK-based companies are making the move from physical phone systems to cloud-based private branch exchange (PBX) systems.

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While that's great news for Cloud PBX telecoms resellers and service providers, it's important to make sure that your software provider can meet your clients' needs. Here are eight questions that you should ask them to ensure they're the best match for your firm.

1) How Reputable Are They?

It's crucial to choose a trustworthy cloud-based PBX software provider. Ask them how long they've been in business, what industry accreditations they have, whether they've won any awards, and whether they have any client testimonials that you can see.

2) What Features Does Their Services Include?

Contemporary businesses need flexibility. Your service provider should be able to provide them with an array of practical features, such as call forwarding, call recording, on hold messaging, call and barge functionality - as well as installation support.

3) Remote Working Compatibility

During the coronavirus pandemic, home working became ubiquitous. Therefore, it's essential to select a cloud PBX software provider that can meet the needs of remote workers who may only have access to smartphones and tablets.

4) How Reliable Is Their Network?

A company's telecoms system is at the core of its operations and any downtime will affect its profits. Therefore, if you want your customers to be satisfied, the software you're using must be robust, free of glitches, and easy to learn.

5) How Scalable Is Their Software?

SMEs want to know that they can expand their telecoms operations as they grow. That means they need to be able to add additional phone numbers and lines as and when required.

6) What Integration Capabilities Does The Software Have?

Today's business owners are looking for multi-channel integration, so they can analyse their sales, customer service, and client retention calls. Therefore, your cloud PBX software should be capable of integration with the company’s customer relationship management (CRM) system, as well as applications such as Microsoft Teams.

7) What Security Measures Do They Have In Place?

Your clients will want assurance that their telecoms system will be secure. Check that your software supplier has procedures in place to identify potential breaches and telephone fraud attempts promptly.

8) What Support Can They Provide?

Your Cloud PBX software company should provide your staff with training, technical support, and marketing materials. They should also inform you about developments in their software promptly and explain what these mean for your clients.

Find Out More

Sysconfig's Cloud PBX system is reliable, secure, and scalable, providing an excellent turn-key solution for telecoms white label resellers. To discover more about our flexible software, please contact us today.

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Tags: Cloud-Based PBX System, Telecom Resellers, Hosted Telephony